For all enquiries about orders, trades, wholesale deals and general info, please email:

info@terriblemutilation.com

General ordering info:

All prices are in AUSTRALIAN DOLLARS.

Postage costs for CDs and tapes are calculated on the weight and size of them WITHOUT cases to ensure that you get the cheapest postage rate possible. If you need cases for everything in your order, please email me for a quote on your order including cases and we’ll get back to you ASAP. 99% of the time, postage costs arecheaper when sending without cases!

All orders are final unless something you bought is out of stock, in which case we’ll of course let you know and offer an exchange or refund for that item and its postage cost, if applicable.

Domestic buyers – Australia Post does not offer tracking numbers for items sent in letter post, but, all parcels sent within the country have a tracking number assigned to them. All orders sent via parcel post will have the tracking number attached to your “completed order” email, which goes out when your order is packed up and ready for dispatch. The “local pick up option” is for Melbourne residents who’d like to drop by (located in the northern suburbs) and pick up their order in person – before selecting this option, you MUST email us first to organise a pick up order ahead of time.

International buyers – Australia Post does not offer tracking for letter and unregistered parcel post. You must choose “Registered and tracked airmail” at checkout if you want a tracking number. All orders sent via registered and tracked airmail post will have the tracking number attached to your “completed order” email, which goes out when your order is packed up and ready for dispatch.

Refunds for missing packages are only issued if it was clearly our fault (e.g. sent to a wrong address), and where possible we prefer to replace your order, covering the postage cost. In all other cases of missing packages, you will have to talk to your country’s postal service as once we’ve handed your package over to the post office, there is very little we can do.